In the following table we explain the shipping costs and delivery times. It is VERY IMPORTANT to keep in mind that orders placed before 4:00 p.m. will be processed that same day. After that time, they will be processed the next business day. Saturdays do not count as working in the transport and must take into account the holidays of origin and destination.
TABLE OF EXPENSES AND DELIVERY TIMES
Europe zone 0: SP, PT.
Europe zone A: UK, FRA, DE, BEL, ITA, HOL, LUX, AUS.
Europe zone B: FIN, SWE, IRE, POL, CHECK, DEN, SLOVAQUIA, SLOVENIA, RUM, HUN
In no case are destination fees or taxes included. If they exist, they will be borne by the recipient.
The shipment of some refrigerated products can suppose an increase in the cost of the shipment that will be visible in the summary of the order before its sending and formalization by the client.
Shipments to the Canary Islands, Ceuta, Melilla and have a supplement of € 10 on the rate for the services of DUA. The arrival expenses and taxes are excluded and are the responsibility of the client.
Madeira and Azores have an additional cost of € 20 on the tariff of their country.
PROBLEMS IN DELIVERY
Our transport agency will do everything possible to arrange the delivery with the recipient and make up to 3 delivery attempts. If finally problems arise that make delivery impossible, Mr Delic will cancel the order and return the money, except transportation costs incurred.
In Mr Delic we work so that our customers are satisfied and enjoy our products but, on occasion, there may be circumstances that make the return of a product necessary:
– Error in some product. If a product is missing or a product has been shipped that is not included in the order, we will take care of replacing the correct product as soon as possible without any additional charge or the customer will be reimbursed.
– Product or packaging deteriorated. If a product arrives damaged or severely damaged, the recipient must record on the delivery note of the carrier and contact Mr Delic within 24 hours to make timely claims to the insurance we have contracted.
– The product is not expected. Simply, without giving us any explanation, our customers have a period of 14 working days to return any product, provided it is not perishable. The product must be intact and in its original packaging, the customer being the one who will assume the transport costs of the return.
In any case, to send the return, it is mandatory that the client notifies by email to email@example.com within 48 hours from the receipt of the order.